The SERVPRO 1-4-8 Rule & What It Means to You…

10/14/2021 (Permalink)

Timely mitigation is the key to minimizing damages and our 1-4-8 guidelines ensure we get the job done fast!

The longer it sits, the worse it gets.

Timely mitigation is key to controlling damage, downtime, and recovery costs. You will appreciate the rapid response and training of SERVPRO of Jacksonville Northwest to help limit damage and get your home or facility back to normal quickly. You can count on SERVPRO’s 1-4-8 service guidelines to ensure that timely mitigation happens.

Service Response Guidelines

1 Hour – Within one hour of notice of loss, SERVPRO of Jacksonville Northwest will contact you to arrange for service

4 Hours – Within four hours of loss notification, SERVPRO of Jacksonville Northwest will be on-site to start mitigation services (if necessary). 

8 Hours – Within eight business hours, we will initiate a verbal briefing of the scope of damage and needed mitigation efforts.

These guidelines are a corporate-wide standard that all SERVPRO franchisees are expected to meet. Call SERVPRO of Jacksonville Northwest at 904-256-4894 if you have water or fire damage at your home or place of business.